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AutoPay Questions

AutoPay Questions

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How do I set up AutoPay?

  1. Sign into the Customer Portal
  2. Click the Pay Online link from Payment section
  3. Click on Enroll in AutoPay if you do not have a current AutoPay Schedule; if you do have a schedule, the button will read Modify AutoPay and click on that button


  1.  You will need to select the payment method
    • Payment can be made using a debit card, ATM card, or bank account (through the ACH payment option)
    • You can select a payment method you have already saved in the Wallet or use a new payment method by clicking “Add new”
    • For new debit card or ATM payments, you will need the card number, CVV, expiration date, and card holder name
    • For new ACH payment methods, you will need the type of bank account (checking, savings, or money market), routing number, account number, bank name, and account holder name

  1. Choose the start date, end date (if desired), amount, and frequency of your payments


  • Monthly: Same day, every month
  • Weekly: same day, every week
  • Bi-weekly: same day, every other week
  • Semi-Monthly: Two selectable days, same dates every month
  • For months where the 29th, 30th, or 31st of the month do not exist, the last day of the month will be used for payments scheduled
  1. Click Continue if the information is correct or click Back to make updates
  2. Review the Confirm AutoPay Details and the Terms and Conditions


  1.  If all the information is correct, then check the Terms and Conditions button and click Confirm AutoPay
    • A payment receipt will appear on the screen. If desired, you can print the receipt. Depending on your contact preferences, you will also receive a letter or email from Credit Acceptance confirming the AutoPay payment schedule.

 
 

  1. If you click View AutoPay, you will be directed to the Modify AutoPay screen


How do I locate the details of my AutoPay Schedule?

  1. Click on Modify AutoPay in the Customer Portal

  1. You can view other AutoPay schedules but you can only edit AutoPay schedules you have created

 

Can I make changes to my AutoPay Schedule?

  1. Click on Modify AutoPay in the Customer Portal

  1. Click Change to update the schedule specific to your account
  2. You can view other AutoPay schedules but you can only update AutoPay schedules you have created
  3. Make the necessary changes to the Schedule Details and click Continue

  1. Confirm the updates are correct and review the Terms and Conditions


 

  1.  If all the information is correct, then check the Terms and Conditions button and click Confirm AutoPay
    • A payment receipt will appear on the screen. If desired, you can print the receipt. You will also receive a letter from Credit Acceptance confirming the receipt of the payment information.

 

 

  1. If you click View AutoPay, you will be directed to the Modify AutoPay screen


 

 

How do I change my payment method?

  1. Click on Modify AutoPay in the Customer Portal


  1. Click Change to update the Payment Method
  2. Select a saved payment method or a new payment method
  3. Select a saved payment method or a new payment method
    • If you would like to use a new payment method, click Add New. Complete the information and click Save


  1. Confirm the updates are correct and click the Terms and Conditions link and review the Terms and Conditions


  1.  If all the information is correct, then check the Terms and Conditions button and click Confirm
    • A payment receipt will appear on the screen. If desired, you can print the receipt. You will also receive a letter from Credit Acceptance confirming the revised AutoPay payment schedule


 

 

 

  1. If you click View AutoPay, you will be directed to the Modify AutoPay screen

 

 

How do I cancel my AutoPay Schedule?

  1. Click on Modify AutoPay in the Customer Portal
  2. Click Change to update the schedule specific to the account


  1. Click Remove Schedule at the bottom of the page

 

  1. Confirm the removal of the schedule by clicking Continue or cancel the change by clicking Cancel Changes
  2. You will receive a confirmation number for the cancellation and, depending on your contact preferences, you will receive a letter or email confirming the cancellation

 

What are the different payment interval options for AutoPay?

There are four interval options for AutoPay:

  • Monthly: Same day, every month
  • Weekly: same day, every week
  • Bi-weekly: same day, every other week
  • Semi-Monthly: Two selectable days, same dates every month

I chose to make my payments on the 29th, 30th, or 31st of the month. What happens for the months where there isn’t a 29th, 30th, or 31st of the month?

The last day of the month will be used for payments scheduled on the 29th, 30th, or 31st in months where this day does not exist.

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