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FREQUENTLY ASKED QUESTIONS ABOUT

CUSTOMER PORTAL

Communication Preferences Questions

Communication Preferences Questions

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How do I add a phone number?

  1. Sign into the Customer Portal
  2. Click the Profile link from the top navigation menu

 

  1. Click the Add New button in the phone section

     
  2. Add the number and phone type

  3. Click Update Phone
  4. Review the Terms and Conditions and select whether you would like to receive text messages, phone calls, or both to this number
  5. Click Set My Contact Preferences

     

 

 

 

What does "standard text and data rates may apply" mean?

Every mobile carrier has different rate plans for text messaging and data services access. You may be charged per use, or pay a flat rate for unlimited usage each month. You may also incur different fees for text messaging and data services access. You should contact your mobile provider directly if you are not sure what fees you may be charged to use text and browse the web.

 

What are the text commands to stop SMS messaging?

You can revoke consent by responding to a text message received from the Company with one of the following commands:

  • Text STOP to stop all text messages
  • Text STOP ALL to stop all calls and text messages to that phone number

If I use the Portal to update my Communication Preferences for one account, will it automatically update the other accounts I have as well?

No. Each account will have its own individual preferences. 

How do I opt-out of text messaging?

  • Note:  If you cannot or do not want to opt-out of text messaging online, you can always call Credit Acceptance to update your communication preferences over the phone.
  1. Sign into the Customer Portal
  2. Click the Profile link from the top navigation menu

  1. Click the Phone Preferences link next to the phone section

  1. Un-check the box next to the phone number you wish to opt-out of text messaging from
  2. Click Update Preferences


 

How do I add an email address?

  1. Sign into the Customer Portal
  2. Click the Profile link from the top navigation menu

  1. Click the Pencil icon in the email section

 

  1. Update your email address with a personal email address (not a work email address furnished by an employer)
  2. Review the terms and conditions
  3. Select whether you would like to receive emails at your email address
  4. Click Set Email Consent

 

How do I opt-out of emails?

  1. Sign into the Customer Portal
  2. Click the Profile link from the top navigation menu 

  1. Click the Email Preferences link next to the email section

  1. Un-check the subscribe box next to the email types for which you wish to opt-out of receiving messages
  2. Click Update Preferences


 

How do I update my Mailing and Physical Address?

  1. Click the Profile link from the top navigation menu

  1. Click the Edit icon next to the Mailing or Physical Address


  1. Update the Mailing or Physical Address information and click Update Address

    Note :If you update your Mailing Address, the Portal will ask if you would like to use the same address for your Physical Address (and vice versa).

 

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