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Customer Wallet Questions

Customer Wallet Questions

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What is Manage Wallet?

The Manage Wallet function is used in the payment screens to allow you to make payments using a debit card or bank account that you have chosen to save for future use.
 
Manage Wallet only displays when you have a previous payment method saved. If you have never saved a payment method, the option for Manage Wallet will not appear until you complete a payment and select the button to save that method for future use.

How do I add a payment method?

  1. Click on Manage Wallet in the Payment Method section
  2. Click Add Payment Method

 

  1. Choose the appropriate tab (Debit or Savings Account) and enter the information

  1. Click Add when all the information is correct
  2. The new payment method will now appear in the Manage Wallet screen

 

How do I remove a payment method?

  1. Click on Manage Wallet in the Payment Method section
  2. Click Edit next to the Payment Method to be removed


  1. Click Remove Payment Method at the bottom of the screen


  1. Click Confirm to remove the payment method or click Cancel if you no longer with to make this change

How do I update a current item in My Wallet?

  1. Click on Manage Wallet in the Payment Method section
  2. Click Edit next to the Payment Method to be removed


 

  1. Update the information on the page
    • Routing number, account number, and debit card cannot be changed (you must remove the current method and add a new payment method)

  1. Click Confirm when  the updates are complete or click Cancel if the change is not correct

 

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