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FREQUENTLY ASKED QUESTIONS ABOUT

CUSTOMER PORTAL

One-Time Payment Questions

One-Time Payment Questions

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Can I look up my previous payments?

At this time, you cannot look up your payment history. If you would like details regarding previous payments, a Credit Acceptance Representative can provide you with those details over the phone at 1-800-634-1506.

 

How do I make a one-time payment?

 You have the option to make a one-time payment through the portal (detailed below) or through the guest payment option (detailed in the question Can I make a     payment without logging into the customer portal?).

  1. Sign into the Customer Portal
  2. Click the Pay Online link in the Payment section

  1. A One-Time Payment screen will load in the window.

  1. Choose a Payment Amount
  2. Choose a Payment Date
    Note: Bankruptcy accounts cannot have future dated payments
  3. Choose a Payment Method
    • Payment can be made using a debit card, ATM card, or bank account (through the ACH payment option)
    • For debit card or ATM payments, you will need the card number, CVV, expiration date, and card holder name
    • For ACH payments, you will need the type of bank account (checking, savings, or money market), routing number, account number, bank name, and account holder name
  4. Click Continue
  5. Review your submission and agree to the Terms and Conditions

  1.  Review your submission and agree to the Terms and Conditions
  2.  If all the information is correct, then click Pay
    • A payment receipt will appear on the screen. If desired, you can print the receipt or click Make another payment to make another payment.
    • To return to the customer portal main screen, click the home icon in the top ribbon

 

 

Do I need to make my payment today, or can I schedule it for a later date?

You can make a payment today or schedule a payment for a later date. When completing the Enter Payment Information screen, select Later to schedule a payment in the future. The payment receipt will show the details of the future payment.

 

Can I cancel a payment?

You can only cancel a scheduled payment over the phone with a Credit Acceptance Representative at 1-800-634-1506.

Can I make a payment without logging into the customer portal?

  Yes. To make a payment without logging into the Customer Portal:

  1. Click on Make a Payment on the Credit Acceptance website.
  2. Complete the form that appears with your account number and the last four digits of your SSN.

  1. Click the Terms and Conditions link and review the Terms and Conditions. Click Continue to agree

  1. Enter the Payment Information into the screen, including your first and last name, zip code, payment amount, payment date, and payment method
  • For debit card or ATM payments, you will need the card number, CVV, expiration date, and card holder name
  • For ACH (bank account) payments, you will need the type of bank account (checking, savings, or money market), routing number, account number, bank name, and account holder name

  1. Confirm the payment information and check the box indicating you have reviewed the Terms and Conditions
  2. Click Pay if the information is correct or Back if the information needs to be updated further

  1. Review the payment receipt
  • You may print the receipt for your records

 

 

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