YOUR MOST COMMON
QUESTIONS ANSWERED

To make a payment, or set up recurring automatic payments online click here or go to https://www.creditacceptance.com/make-a-payment. or access your Customer Portal account in the Credit Acceptance Mobile App (“Mobile App”).

We offer several convenient payment options for making your monthly payment. To view the options, click here, go to https://www.creditacceptance.com/make-a-payment, or log in to your Customer Portal account in the Mobile App and click Make a Payment.

Below is our official payment mailing address. Please be sure to include your payment coupon and your account number on your check or money order.

Credit Acceptance
P.O. Box 551888
Detroit, MI 48255-1888

The payment dates cannot be changed as they are based on the original contract that was signed. Additionally, making a payment arrangement does not change how we report to the credit bureaus. Any monthly payment unpaid more than 30 days after the payment due date listed in your contract will be reported as delinquent.

No. You are required to make each payment on the due date specified in your contract with us. Even if you make a payment arrangement, payments received after the due date listed in your contract will be considered past due, and any monthly payment unpaid more than 30 days after the payment due date listed in your contract will be reported as delinquent. If unforeseen circumstances prevent you from making payments on time, please notify us as soon as possible.

Once a payment is submitted, you will receive an on-screen confirmation on the web and in the Mobile App. If you would like, you can print the confirmation receipt or take a screenshot in the Mobile App.

• Refer to Can I look up my previous payments? for guidance in viewing your Transaction History.
• Refer to How do I view my upcoming scheduled payments in the Customer Portal? for guidance in viewing any future scheduled payments.

Once a payment is submitted, it will be posted to your Credit Acceptance account. However, this does not mean that the payment has been processed with your financial institution or card issuer. Payments are usually processed within 2 business days, but you will need to confirm with your financial institution or card issuer that the money has been withdrawn from your account.

Review all payment options and fees here: How to Make Your Credit Acceptance Payment.

Payment can be made using an debit card or with a bank account (savings, checking, or money market).

• The debit card option has pictures of common cards used, such as Mastercard, Visa, and Discover. These payments can only be made by cards that are designated as a debit card or a pre-paid card (no credit cards will be accepted). 

Call Credit Acceptance at 1-800-634-1506 to report the issue. Be prepared to provide the following information:

• Your Name
• Account Number
• Device Brand and Model Number
• Operating System and Operating System Version
• Browser and Browser Version

You can view your Transaction History in the Customer Portal on the web (not in the Mobile App).
a.    Sign in to the Customer Portal.
b.    Click the View Full Transaction History link.
Desktop view:


Mobile view:

 

• This will bring you to a scrollable window showing the Transaction History.
  Desktop view:
  
  
  Mobile view:
  
   
• If you do not see the Transaction History link and would like a copy sent to you, or you have any questions or concerns about a transaction that has been posted to your account, please contact us at 1-800-634-1506.

You have the option to make a one-time payment through the portal, on the web, (detailed below), in the Mobile App (detailed below) or through the guest payment option (detailed in the question Can I make a payment without logging into the customer portal?).
On the web:

1. Sign into the Customer Portal
2. Click the Pay Online (or One-Time Payment, if currently enrolled in AutoPay) link in the Payment section of the home screen.
   Desktop view:
   
   
   Mobile view:
   
    
3. Select a payment method.
   • If your are a first time user, enter the bank account information or click ADD NEW CARD to use a debit card as the payment method.
   • If you are a returning user, you can either add a new payment method or select a payment option that has been used before.
     
      
   • If you are a returning user, you can either add a new payment method or select a payment option that has been used before.
     
      
   • Payments can be made using a debit card or bank account (through the ACH payment option).
   • For debit card payments, you will need the card number, expiration date, zip code, CVV, and card holder name.
     
      
   • For ACH payments, you will need the routing number, type of bank account (checking, savings, or money market), account number, and account holder name.
     
     
      
4. Click Next Step.
   
    
5. Complete the required fields on the Payment Information window.
   1. Choose a Payment Date.
      Note: Bankruptcy accounts cannot have future dated payments.
   2. Choose a Payment Amount.
      Note: Once the payment amount is selected, the ACI processing fee will automatically be added to the selected amount and the total amount will populate.
6. Click Review.
   
    
7. Review the scheduled payment and agree to the Terms and Conditions.
   • If any information is incorrect, click Back to return to the previous screen and update the information.
     
8. Click Pay to submit the payment and view the Payment Successful confirmation screen.
   
    
   • If desired, you can print or save the receipt from the Payment Successful screen.
   • Payment Successful confirmation screen:
     
      
   • If an error appears after clicking the Pay button, click the Contact Us tab to contact Credit Acceptance.
     
      
9. See “Other Saved Payment Methods” for information about saving your payment methods for future use.

In the Mobile App:

1. Sign into the Mobile App and click Make a Payment.
   
    
2. Select the desired type of payment method (new debit card or new bank account or Saved Payment Method):
   
    
3. Add the required debit card and/or bank account details (checking the box to save for a new payment method if desired) and click Next.
   Note: 
   Debit card:
   • For debit card payments, you will need the card number, expiration date, zip code, CVV, and card holder name.
     
     
     Bank account:
   • For ACH payments, you will need the routing number, type of bank account (checking, savings, or money market), account number, and account holder’s name.
     
      
4. Enter a payment amount (standard monthly payment or custom amount) and click Next.
   •     $3.75 ACI processing fee will be added to the payment amount.
   •    The maximum payment amount for one-time payments is $2,500.
   
   
   
   
    
5. Select a payment date and click Next.
   
   
   
    
6. Review the payment details.
   
    
7. Check the box agreeing to the E-Sign Consent Agreements and the Terms and Conditions and click Pay.
   
    

You can make a payment today or schedule a payment for a later date. When completing the Payment Information screen, click on the calendar icon in the Payment Date field and select a date to schedule a payment in the future. The payment receipt will show the details of the future payment.

• Refer to How do I view my upcoming scheduled payments in the Customer Portal? for guidance in viewing any future scheduled payments.
  Note: Bankruptcy accounts cannot have future dated payments.

On the web:

In the Mobile App:

You can view your upcoming scheduled payments in the Customer Portal on the web (not in the Mobile App).

1. Sign in to the Customer Portal.

   • The next two upcoming scheduled payments/payment arrangements will appear on the landing page.
   • You will only be able to view any upcoming scheduled payments that were scheduled with a Credit Acceptance Representative, scheduled via IVR, or the Customer Portal. Any other forms of scheduled payments will not be viewable in the Customer Portal (i.e., scheduled payments through a bank).
     Desktop view:
     
     
     
     Mobile view:
     
      

2. Click the See All Scheduled Payments/Arrangements link, if you would like to view any additional upcoming scheduled payments.
   Desktop view:
   
    

   Mobile view:
   
    

   A window will then appear showing upcoming scheduled payments including the dates the payments are scheduled to be withdrawn, as well as any payment arrangements including the date by which you promised to make the payment.
   Desktop view:
   
    

   Mobile view:
   
    

Scheduled payments cannot be changed/canceled in the Customer Portal. If you would like to cancel a scheduled payment and set up a new scheduled payment, please contact us at 1-800-634-1506.

Yes. To make a payment on the web without logging into the Customer Portal:

1. Hover the mouse over Account Sign In and click Guest Payment.
   
2. Enter your Credit Acceptance Account Number and the last four digits of your social security number.
3. Click Log In.
   
4. Enter the payment information into the screen and click Next Step.
   Note: You will not be able to save the payment method to the wallet while making a Guest Payment.
   • For debit card payments, you will need the card number, CVV, expiration date, zip code, and card holder name.
   • For ACH (bank account) payments, you will need the routing number, type of bank account (checking, savings, or money market), account number, account holder name, and bank name.
     
      
5. Enter the payment date and amount and click Review.
   
    
6. Review the payment information and check the box indicating that you have reviewed the Terms and Conditions.
7. Click Pay if the information is correct or Back if the information needs to be updated further.
   
    
8. Review the Payment Successful screen.
   Note: You may print or save the receipt for your records.
   
    

Yes. To save your payment details when making a guest payment, click Save or Print on the Payment Successful screen:

• Clicking Save will pull up a CSV file of the payment details which will open in Excel or Notepad to save.
• Clicking Print will pull up a PDF of the payment details to save.
  

On the web:

1. Sign into the Customer Portal
2. Click on Enroll in AutoPay if you do not have a current AutoPay Schedule or click Modify AutoPay if you have a current AutoPay Schedule.
   Desktop view:
   
   Mobile view:
   

3.  Select the payment method and click Next Step.
   • Payments can be made using a debit card or bank account (through the ACH payment option).
   • You can select a payment method you have already saved or use a new payment method by clicking Add New Payment Method.
   • For new debit cards, you will need the card number, CVV, expiration date, and card holder name.
   • For new ACH payment methods, you will need the type of bank account (checking, savings, or money market), routing number, account number, bank name, and account holder name.

4. Choose the start date, end date (if desired), amount, and frequency of your payments.

• Monthly: Same day, every month
• Weekly: Same day, every week
• Bi-weekly: Same day, every other week
• Semi-Monthly: Two selectable days, same dates every month
  Note: For months where the 29th, 30th, or 31st of the month do not exist, the last day of the month will be used for payments scheduled

5. Click Submit.
   
6.  Review the Confirm AutoPay Details and the Terms and Conditions.
   • If all the information is correct, check the Terms and Conditions box and click Confirm AutoPay.
   • If any of the information is incorrect, click Back to make any necessary changes.
     
   • A payment receipt will appear on the screen. If desired, you can print or save the receipt. Depending on your contact preferences, you will also receive a letter or email from Credit Acceptance confirming the AutoPay payment schedule.
     
   • If you click Create Another Plan, you will be directed to the Payment Method screen to start a new Autopay Schedule.
     
   • An email or letter will be sent by Credit Acceptance (depending on your contact preferences) to confirm the AutoPay payment schedule.
   • To return to the main screen, click the Credit Acceptance logo in the top ribbon.
     
      

In the Mobile App:

1. Log into the Mobile App and review to determine whether an AutoPay schedule already exists (AutoPay flag will be On or Off depending on whether there is an existing schedule).
   
    
2. Click See More Details.
   
    
3. Click Add AutoPay Schedule.
   
    
4. Click the arrow next to Payment Method.
   
    
5. Select a new or saved payment method as desired.
   
    
6. Select the desired amounts and frequency for the AutoPay schedule.
   
   
   
    
7. Select the date for the AutoPay schedule to begin.
   
   
    
8. Choose an end date for the AutoPay Schedule (AutoPay schedules remain active until otherwise canceled).
   
   
   
    
9. Review the AutoPay schedule, check the box to consent to Terms and Conditions, and click Confirm AutoPay.
   
    
10. Click Done or Create Another Schedule.
    
    
    
     

On the web:

1. Click on Modify AutoPay in the Customer Portal
   Desktop view:
   
   Mobile view:
   

AutoPay Plan(s):

2. You can view other AutoPay schedules but you can only edit or cancel existing AutoPay schedules  that 1) you created and 2) have your name as the owner of the bank account or debit card.

In the Mobile App:

1. Sign into the Mobile App and click See More Details.
   
    
2. Click Modify AutoPay to review schedule details.
   
    

On the web:

1. Click on Modify AutoPay in the Customer Portal.
   Desktop view:
   
   Mobile view:
    

2. Click Edit to update the schedule specific to your account.
   
   Note: You can view other AutoPay schedules, but you can only update AutoPay schedules that you have created.

3. Click Next Step on the Payment Method window.

   
4. Make any necessary changes to the Schedule Details and click Submit.

   • You can only change the AutoPay end date and the amount on the Schedule Details window.
      

5.  Confirm the updates are correct and review the Terms and Conditions.
   • If the updates are incorrect, click Back to make any necessary updates to your AutoPay schedule.
   • If all the information is correct, then check the Terms and Conditions button and click Confirm AutoPay.
      
   • A payment receipt will appear on the screen. If desired, you can print the receipt. You will also receive a letter from Credit Acceptance confirming the receipt of the payment information.
      
   • If you click Create Another Plan, you will be directed to the Payment Method screen to start a new Autopay Schedule.
      .

In the Mobile App:

1. Sign into the Mobile App and click See More Details.
   
    
2. Click Modify AutoPay.
   
    
3. Click the arrow next to the AutoPay schedule that needs updating.
   
    
4. Click the arrow next to AutoPay detail that needs updating and make the necessary changes following the prompts.
   
    
5. Review the AutoPay schedule, check the box to consent to Terms and Conditions, and click Confirm AutoPay.
   
    
6. Click Done or Create Another Schedule.
   
    

On the web:

1. Click on Modify AutoPay in the Customer Portal
   Desktop view:
   
   Mobile view:
    

2. Click Edit to update the Payment Method.
   • You can view other AutoPay schedules but you can only update AutoPay schedules that 1) you created and 2) have your name as the owner of the bank account or debit card.
     
3. Select a saved payment method or a new payment method and click Next Step.
   • If you would like to use a new payment method, click Add New Payment Method.
     
4. Click Submit on the Schedule and Amount window.
   
5. Confirm the updates are correct and review the Terms and Conditions.
   • If the updates are incorrect, click Back to return to the make any necessary updates to your AutoPay payment method.
   • If all the information is correct, then check the Terms and Conditions button and click Confirm AutoPay.
     
   • A payment receipt will appear on the screen. If desired, you can print the receipt. You will also receive a letter from Credit Acceptance confirming the receipt of the payment information.
     
   • If you click Create Another Plan, you will be directed to the Payment Method screen to start a new Autopay Schedule.
     
      

In the Mobile App:

1. Sign into the Mobile App and click See More Details.
   
    
2. Click Modify AutoPay.
   • You (and any third party that you authorized) can view other AutoPay schedules, but payment methods for AutoPay schedules can only be changed by the person that 1) created and 2) has their name on the debit card or bank account.
     
      
3. Click the arrow next to the AutoPay schedule that needs updating.
   
    
4. Click the arrow next to Payment Method.
   
    
5. Select the arrow next to the desired type of new payment method (debit card or bank account) or click Edit next to an existing Saved Payment Method.
   Note: Payment methods can only be updated to the same type. You will only see the option to update the existing type (i.e., a debit card can be updated to a new debit card or a bank account to a new bank account. The example below shows an update to a bank account). To change to a different payment method, cancel the existing AutoPay schedule and then create a new schedule.
   
    
6. Enter the required debit card or bank account details and click Next.
   Note: Check the box if you wish to save the payment method.
   Debit card:
   
   
   Bank account:
   
    
7. Review and confirm the updated AutoPay schedule.
   
    
8. Click Confirm AutoPay.
   
    

On the Web:

1. Click on Modify AutoPay in the Customer Portal
   Desktop view:
   
   Mobile view:
    
2. Click Disable to disable the AutoPay plan.

3. Click Yes.
   
4. Click OK to view the Payment Method screen.
   

   Note: You will receive a letter or email confirming the cancellation.
    

   In the Mobile App:

   1. Sign into the Mobile App and click See More Details.
      
       
   2. Click Modify AutoPay.
      
       
   3. Review the details and click Delete AutoPay to cancel the AutoPay schedule.
      
      
      Note: You will receive a letter or email confirming the cancellation.

There are four interval options for AutoPay:

• Monthly: Same day, every month
• Weekly: same day, every week
• Bi-weekly: same day, every other week
• Semi-Monthly: Two selectable days, same dates every month

The last day of the month will be used for payments scheduled on the 29th, 30th, or 31st in months where this day does not exist.

You can view your payment arrangements in the Customer Portal on the web (not in the Mobile App).

1. Sign in to the Customer Portal.
   • The next two payment arrangements/upcoming scheduled payments will appear on the landing page.
     o    The date listed with the payment arrangement amount is the date by which you promised to make the payment (labeled as Promised by date in the below image).
     Desktop view:
     
     
     Mobile view:
     
     
      
2. Click the See All Scheduled Payments/Arrangements link, if you would like to view any additional payment arrangements/upcoming scheduled payments.
   Desktop view:
   
   
   Mobile view:
   
   
   •    A window will then appear showing any payment arrangements including the date by which you promised to make the payment, as well as any upcoming scheduled payments including the dates the payments are scheduled to be withdrawn.
   Desktop view:
   
   
   Mobile view:
   
    

Payment arrangements cannot be set, changed, or canceled in the Customer Portal, however, if you would like to set up or make any changes to a payment arrangement, please contact us at 1-800-634-1506.

• The Other Saved Payment Methods section only displays when you have multiple payment methods saved. If you have never saved a payment method or if you only have one payment method saved, the Other Saved Payment Methods section will not appear.
  

In the Mobile App:
The Saved Payment Methods function is available on the Payment Method screen. This allows you to choose between a selection of previously saved debit cards or bank accounts to make a payment with.
• The Saved Payment Methods section only displays when you have multiple payment methods saved. If you have never saved a payment method or if you only have one payment method saved, the Saved Payment Methods section will not appear.

On the web:

1. Click Add New Payment Method.
   • Payment methods can be added while making a payment or by clicking on the One-Time Payment button on the home screen.
     
2. Enter the payment method information into the fields.
   • You can switch payment methods by clicking Add New Card/Add New Bank and clicking Continue on the pop-up.
     • Add New Card/New Bank option:
       
     • Pop-up::
       

3. Check the box next to Save this payment method to my wallet.

4. Click Next Step to continue making the payment.
   

In the Mobile App:

1. Sign into the Mobile App and click Make a Payment.
   
    
2. Select the desired type of new payment method (new debit card or new bank account):
   
    
3. Add the required debit card and/or bank account details, check the box next to “Save this payment method to my wallet” and click Next.
   Debit card
   
   
   
   Bank account:
   
    
4. Select payment amount and date of payment by following instructions in the response to How do I make a one-time payment in the Customer Portal (Step e) to complete and submit the payment.
    

On the web:

1. Click Edit on the payment method listed in the Payment Method window.
   • Payment methods can be removed while making a payment or by clicking on the One-Time Payment button on the home screen
   • If you want to remove a payment method listed under the Other Payment Methods section, select the payment method that you want to remove.
     
2. Click Delete.
   

3. Click Yes on the pop-up.
   Note: Deleting a saved payment method does not remove the payment method from the AutoPay or pending payments. See How do I change my payment method in the Customer Portal? for more information on how to delete a payment method from AutoPay.
   

In the Mobile App:

1. Sign into the Mobile App and click Make a Payment.
   
    
2. Click + Edit for the payment method that needs to be removed.
   
   
    
3. Scroll down and select Delete Bank Account or Delete Debit Card to remove the desired bank account or debit card from Saved Payment Methods.
   Bank account:
   
   
   Debit card:
   

On the web:

1. Click Edit on the payment method.
   • If you want to update a payment method listed under the Other Payment Methods section, select the payment method that you want to update.
     
2. Update the information for the payment method.

3. Click Save Changes.
   

In the Mobile App:
a. Sign into the Mobile App and click Make a Payment.


b. Click + Edit next to the saved payment method that needs updating.



c. Update the information for the payment method and click Update Bank Account or Update Debit Card.
Bank account:


Debit card:

 

You can request a payoff quote online at any time through your Customer Portal account on the web, not in the Mobile App (click here for more information).
You can also request a payoff quote by calling 1-800-634-1506 and using the automated phone system to get your payoff. The system is available 24 hours a day. You can also talk to a Credit Acceptance representative between 8:00 a.m. - 11:00 p.m. EST.

1. Open the account in the Customer Portal on the web (not in the Mobile App).
2. Click Request Payoff Quote under the vehicle payment information.
   Desktop view:
   
   Mobile view:(scroll down to the end of the page)
   
3. Select the Payoff Quote Good Through Date.
   Note: You can select a date up to 21 days in the future
   Desktop view:
   
   Mobile view:
   
4. Select if you want the payoff quote to include the rebate associated with the cancelation of an unexpired Vehicle Service Contract (VSC).
   Note: If the coverage term for your VSC contract has expired, this screen will not appear.
   
   
    
5. Enter the mileage amount from the vehicle’s odometer.
   • We will alert you with one of the following screens if there is an apparent error in the mileage entered or if the VSC has expired
6. Choose whether Credit Acceptance has consent to cancel the unexpired VSC when your vehicle is paid off.
   • Third parties are not given the option to cancel VSC and will only be able to enter the vehicle mileage amount.
   Note: The VSC must be canceled in order for you to receive any available rebate for any remaining portion of the VSC. If you do not provide consent to cancel, you will have to call Credit Acceptance when you pay off your vehicle in order to cancel the VSC contract and receive any available rebate.
   
   
   
   Note: If you entered the mileage in error, update the mileage to the correct amount.
   
   
   
   
   Note: If you entered mileage that is higher than expected, review the mileage and update it to the correct amount if needed.
   
   
    
7. Review the terms and conditions for more information about the details of the quote.
   Note: If you have GAP coverage through Wynn’s Plus, the payoff quote will automatically include any rebate for that product
    
8. If there is a 3rd Party VSC and/or GAP contract on your account, an additional Request Payoff Quote button will appear. This is because payoff quotes including rebates for 3rd Party Ancillary Products must be calculated by our Operations Support department. Operations Support will calculate the quote and send it to you via the delivery method selected in the next step within 1 business day. If you wish to receive a payoff quote including these rebates, click this button.
   
   
    
9. Select the delivery method for a copy of your payoff quote.
   
   

Payoff quotes are only available for some accounts.  Please contact Credit Acceptance at 1-800-634-1506 for further information if you are not able to get a quote online. 

Contact Credit Acceptance at 1-800-634-1506 to get more detailed information related to these differences.

If you opted to receive a PDF version of your quote in a Customer Portal message when you requested the payoff quote, then you can access a copy of the payoff quote in your messages in the Customer Portal on the web (not in the Mobile App). Otherwise, Contact Credit Acceptance at 1-800-634-1506 to confirm payoff information of a previously requested quote that was requested through the portal. For an updated payoff, re-run the quote in the portal.

Yes, but a separate request will need to be made for a quote with these rebate amounts included. Payoff quotes including rebates for 3rd Party Ancillary Products must be calculated by our Operations Support department and will be sent to you via your chosen delivery method within 1 business day.

Yes, you are able to run a payoff quote (see the question “How do I run a payoff quote?”). 

Credit Acceptance does not offer the opportunity to refinance your vehicle through our Company.

1. Sign into the Customer Portal on the web.

2. Click Learn how in the blue banner “Credit Acceptance repossessed…”.

    

3. Review the Vehicle Release Information screen to determine the amount needed to release the vehicle after repossession.

   • Review the amount you must pay to release your vehicle.

   • Review the payment options.

      

4. Click the Pay Online button if you are ready to pay.

   • Call 800.716.7376 if you have any questions.

5. Review the information about making the payment to release the vehicle.

    

6. After submitting the payment, call 800.716.7376 to process the release and learn how to pick up your vehicle.

• There may be circumstances preventing you from seeing your release quote in the Customer Portal on the web.

• If you receive the following message, call 800.716.7376 for assistance

   

If you are adding a payment method connected to an account number that does not exist with a financial institution, you will see the following error message in the Customer Portal on the web:

• Text Alerts are text messages sent by Credit Acceptance to a customer’s mobile device
• The messages customers may receive include standard monthly payment reminders, payment promise reminders, AutoPay payment reminders, and requests to call Credit Acceptance

You may have already agreed to receive text alerts at the time you purchased and financed your vehicle, or when you created a Customer Portal account on the web or in the Credit Acceptance Mobile App (“Mobile App”).

If you want to ensure that you’ve agreed to receive Text Alerts, sign up using the Customer Portal, on the web or in the Mobile App:
On the web (scroll down for Mobile App instructions)

1. Log in to the Customer Portal.
2. Navigate to the Profile page.
    
    
3. Select Phone Preferences
   Desktop view:
   
   Mobile view:
   
    
4. Check the circle under “Text” next to the phone number you would like to sign up for text alerts
   Desktop view:
   
   Mobile view:
   
    
5. Review and scroll to the end of the Phone and Text Message Consent.
   Note: The Update Preferences button will remain greyed out and cannot be clicked until you scroll to the end of the consent screen.
   
    
6. Click Update Preferences.
   Desktop view:
   
   
   Mobile view:
   
    

In the Mobile App:

1. Sign into the Mobile App and click the profile icon.
   
    
2. Click the arrow under Account Settings for the desired account.
   
    
3. Click the arrow next to Phone Preferences.
   
    
4. Select the arrow next to the desired phone number.
   
    
5. Click the desired phone preference option under Preferences, check the box after reviewing to agree to Phone, Text, and Email Terms and Conditions, and click Set My Contact Preference.
   Note: You must scroll to the bottom of the Terms and Conditions in order to have the option to click the box and continue.
   

If you do not have a Customer Portal Account:

1. Go to CreditAcceptance.com
2. Click the “Not Enrolled? Sign up now.” link
3. Follow the prompts to complete enrollment

• Credit Acceptance does not charge for text alerts, but standard mobile phone carrier fees for text messaging may apply
• Check with your mobile phone carrier if you aren’t sure what fees apply when you send and receive text messages

• The outbound text alerts contain a five digit short code (878-24) at the top of the text in the place of an outbound phone number
• The five digit code is used to facilitate sending text messages and identifies Credit Acceptance as the sender

Every mobile carrier has different rate plans for text messaging and data services access. You may be charged per use, or pay a flat rate for unlimited usage each month. You may also incur different fees for text messaging and data services access. You should contact your mobile provider directly if you are not sure what fees you may be charged to use text and browse the web.

• Standard monthly payment reminders

• Payment promise reminders

• AutoPay reminders

• And/or requests to call Credit Acceptance

• Remember, even if you have agreed to receive text alerts, you still may not receive one or either of the text alerts above, depending on the status of your account.

Credit Acceptance may send text alerts at various times throughout the day and month, during the same hours that we make outbound calls to customers.

You can revoke consent to be contacted by responding to a text message received from the Company with one of the following commands:

• Text STOP to stop all text messages
  o    Note that texting STOP only stops text alerts.  It does not, for example, cancel AutoPay arrangements or cause Credit Acceptance to take any other action.
• Text STOP ALL to stop all calls and text messages to that phone number

You can opt out of Text Alerts in three ways:

We accept the following limited responses:

• Reply HELP and you will receive a message providing a link to our FAQs about Text Alerts
• Reply STOP to opt out of text alerts to the mobile phone number
• Reply STOP ALL to opt out of text alerts and phone calls to the mobile phone number

You will receive a message providing a link to this FAQ page

You can access your Customer Portal account on the web or in the Credit Acceptance Mobile App (“Mobile App”).
On the web (scroll down for Mobile App instructions):

a. Open a Web Browser. See below for a list of recommended browsers:

• Internet Explorer or Safari (version 9 or higher)

• FireFox (version 38 or higher)

• Chrome (version 28 or higher)

b. Go to www.creditacceptance.com

c. Sign in

1. Hover your cursor over Account Sign In, then click Sign in.
   
2. Enter Email and Password, then click Sign In
   

In the Mobile App:
a.    Download the Credit Acceptance Mobile App by visiting the Apple App Store (for iPhone) or Google Play (for Android).

On the web (scroll down for Mobile App instructions):

a.  Hover your cursor over Account Sign In, then click Create Account.

b.  Choose your role (Customer or Authorized Third Party)

 Desktop view:

 Mobile View:

c.   Enter your Account Number and the last 4 digits of your SSN or your Date of Birth and SSN (If you are an authorized Third Party see How do I (an Authorized Third Party) create an account within the portal?) 

d.  Click Enroll

 Desktop view:

OR

 Mobile View:

OR

e.   Enter your Personal Email Address, and Phone Number, then click Next

 Desktop view:

 Mobile View:

f.   Review and accept the Terms of Use and the Terms and Conditions

• Scrolling to the end of the Terms of Use, and  Phone, Text, and Email Terms and Conditions is required before the customer can agree to the terms. Until the customer scrolls to the end of the Terms, the I Agree and Accept and Create buttons will be grayed out and unable to be clicked.

  i.    Review and accept the Terms of Use.
        Not Reviewed Entirely:
  
  

       Reviewed Entirely:

      ii. Review and accept the Phone, Text, and Email Terms and Conditions..
      Desktop View, Reviewed Entirely:
  
  
      Mobile View, Reviewed Entirely:
     

  Note: Clicking Accept & Create will trigger a verification email to be sent to their email account. They will need to verify their email address before their next login.

   

g.    Enter the verification code sent via email and click Verify Code.

h.  Wait for the auto-click functionality to advance past the Email Address Verification screen. If the screen pauses, you can click Continue to advance to the next screen.

Note: Once the validation is complete, the Create New Password screen will appear.

In the Mobile App:
a.    Open the Credit Acceptance Mobile App and click Sign up now.
       

 
b.    Enter your Credit Acceptance account number, the last four digits of your social security number, and click Next:
       

c.    Enter your email address and phone number and click Next. 
       

d.    Scroll through to review and accept the Terms of Use by checking the box and clicking I Agree.
Note: The I Agree button will remain grayed out until you scroll through the entire text.
       
    
e.    Review and accept the Phone, Text, and Email Terms and Conditions by checking the box and clicking Accept & Create Account.
Note: Clicking Accept & Create Account will trigger a verification email to be sent to your email account.
      

f.    Access your email to retrieve the verification code.
      

g.   Enter the verification code in the Mobile App and click Verify Code.
      

On the web (scroll down for Mobile App instructions):

• Make sure you have created a Customer Portal account first. To create an account, follow the steps in How do I create a Customer portal account?

1. Hover your cursor over Account Sign In, then click Sign in.
   
2. Type Email in the field labeled Email
3. Enter your personal password in the field labeled Password
4. Click the Sign In button

  e. Occasionally, you will be asked to verify your computer.

1. Choose your preferred verification method (email or text) and click Send Verification Code.
    
2. Enter the verification code and click Verify Code.
    

   Note: The verification code will only work for 15 minutes. If the code expires, click the Send New Code button.

   
    

In the Mobile App:
a.    Open the Credit Acceptance Mobile App and enter your email and password.


b.    Review your account information.
 

On the web (scroll down for Mobile App instructions):

1. Click the Forgot Password link, located under Sign In, next to the Forgot Email link.

     

      b. Enter your email to receive a verification code.

      c. Enter the verification code and click Verify Code.

      d. Type in new password and click Continue.

In the Mobile App:
a.   Open the Credit Acceptance Mobile App and click the Forgot your password? link.
      

b.   Enter your email address and click Next.
      

c.    You will need to retrieve the validation code sent to your registered email address, enter it in the field below and click Verify Code.
       

d.    Create a new password for your account and click Change Password.
       

On the web (scroll down for Mobile App instructions):

  a. Click Forgot Email

  b. Enter your Account Number and the last 4 digits of your SSN, and then click Next.

  c. Use the email displayed to sign in or change your Customer Portal login email address

In the Mobile App:
a.    Click Forgot your email?
       

b.    Enter your account number and the last four digits of your SSN, and then click Next.
      

c.    The Mobile App will display the current email address on file. You have the option to sign in with the current email or to change the login email.
Note: Changing the login email in the Mobile App will require you to log in with the new email address.
       

The website is set up to secure your information. Follow the verification process documented in the How do I create my Customer Portal account? section.

Note: Changing the login email in the Mobile App will require you to log in with the new email address on the web (scroll down for Mobile App instructions):

 a. Click Forgot Email

 b. Enter your Account Number and the last 4 digits of your SSN.

• An Authorized Third Party is not able to update their login email address and will need the customer to resend the invitation email to the new email address.

c. The Customer Portal will display the current email address on file for your account. Click the Change Email button.

d. Enter the new email address and agree to the Terms and Conditions

• Scrolling to the end of the Terms and Conditions is required before you can agree to the terms. Until you scroll to the end of the Terms, the Update button will be grayed out and unable to be clicked
  
  
  
  

e. You will see a confirmation of the new email address and will also receive an email at the new email address confirming the change.

• You must confirm your email upon first sign in.
• If you do not receive the confirmation email, check your Spam or Junk folders.

In the Mobile App:
a. Open the Credit Acceptance Mobile App and click Forgot your email.
    

b. Enter your account number and last 4 digits of your SSN.
    

c. The Mobile App will display the current email. You can sign in or click Change my login email to update your email address.

After seven failed sign in attempts, your Customer Portal account on the web (not in the Mobile App) will be locked for ten minutes. 

Yes, the Customer Portal can be accessed with a mobile device through the web or by downloading the Credit Acceptance Mobile App.

On the web (scroll down for Mobile App instructions):

1. Sign into the Customer Portal.
2. Click the Add Account link next to the Account section on the home screen.

3. Enter the Account Number of the account you want to add
   • You will only be able to add additional accounts for which you are the Maker or  Co-Maker.
4. Click Add Account
   
    

In the Mobile App:
a.   Sign into the Credit Acceptance Mobile App.
b.   Click the plus sign (+) next to Your Accounts.
     
 
c.    Enter the account number of the new account that you want to add and click Next.

You can view your Transaction History in the Customer Portal on the web (not in the Mobile App).
a.    Sign in to the Customer Portal.
b.    Click the View Full Transaction History link.
Desktop view:


Mobile view:
  

•    This will bring you to a scrollable window showing the Transaction History.
Desktop view:
     

Mobile view:
    

•    If you do not see the Transaction History link and would like a copy sent to you, or you have any questions or concerns about a transaction that has been posted to your account, please contact us at 1-800-634-1506.

The Transaction History cannot be downloaded from the Customer Portal on the web or Mobile App, but you can follow one of the steps below to save a copy of the Transaction History:
a.    Screenshot the Transaction History window on your mobile device; or
b.    Copy and paste the information from the Transaction History window and paste it into another document that can be saved to a desktop.

You can learn more about your Initial Balance (including how the Initial Balance is calculated) in the Customer Portal on the web (not in the Mobile App).
a.    Sign in to the Customer Portal.
b.    Click the How was this determined? link under Initial Balance.
Desktop view:


Mobile view:


•    This will provide an explanation as to how the Initial Balance is calculated:
•    The Initial Balance is not listed in the Mobile App. Customers using the Mobile App can contact us at 1-800-634-1506 if they would like an explanation of how the Initial Balance is calculated provided to them.

You can learn more about your Remaining Balance (including how the Remaining Balance is calculated) in the Customer Portal on the web (not in the Mobile App).
a.    Sign in to the Customer Portal.
b.    Click the How do my payments reduce my balance? link under Remaining Balance, or Balance at Account Closure.
Desktop view:
 

Mobile view:
 

•    This will provide an explanation as to how the Remaining Balance is calculated:
•    Customers using the Customer Portal on the Mobile App will need to contact us at 1-800-634-1506 if they would like an explanation of how the Remaining Balance is calculated. Any customer using the Mobile App will be able to view the remaining balance, however, it will be labeled as Outstanding Balance..
 
 

You will need to call Credit Acceptance at 1-800-634-1506 to delete your account. Keep in mind that if you delete your account, you will be unable to log in to the Customer Portal or view the details of your account until you make a new Customer Portal account.

You have three options – complete the survey and tutorial, click the “Remind Me Later” button to have the item open again at your next login, or click the X in the top right hand corner to permanently close the tutorial or survey.

On the web (scroll down for Mobile App instructions):

1. Sign into the Customer Portal.
2. Hover over the Profile area and click Profile from the drop-down navigation menu.
   Desktop view:
   
   Mobile view:
   
   
3. Click the Add New button in the phone section.
   Desktop view:
   
   Mobile view:
   
4. Add the number and phone type, and select the best time to contact, if applicable. Desktop view:
   
   Mobile view:
   
   1. The best time to contact option and disclosure will only be available for personal phone numbers.
   2. You can select No Preference for the Best Time to Contact field.
5. Click Update Phone for desktop view or Next for mobile view.

   Desktop view:

   Mobile view:

   1. If a best time to contact option was selected, read the disclosure before clicking Update Phone for desktop view or Next for mobile view.
6. Review the Terms and Conditions and select whether you would like to receive text messages, phone calls, or both to this number
   1. Scrolling to the end of the Terms and Conditions is required before you can agree to the terms. Until you scroll to the end of the Terms, the Set My Contact Preference button will be grayed out and unable to be cliacked
7. Click Set My Contact Preferences
   Desktop view:
   
   Mobile view:
   

In the Mobile App:
a.    Sign into the Credit Acceptance Mobile App.

b.    Click the profile icon.

       

c.    Click the arrow under Account Settings for the desired account.

       
d.    Click the arrow next to Phone Preferences.

       

e.    Click Add New Phone Number.

       

f.     Enter the phone number and select Personal or Work, checking the box for primary phone number if applicable. 

       

g.    Select the desired contact preferences option, check the box agreeing to Phone, Text, and Email Terms and Conditions, and click Set My Contact Preferences.
Note: You must scroll to the bottom of the Terms and Conditions in order to have the option to click the box and continue.

Credit Acceptance will make the initial call at the customer’s selected best time to contact. If the customer does not answer that initial call, Credit Acceptance will call again, possibly at different times.

No. Each account has its own individual preferences. 

• Note: If you cannot or do not want to opt-out of text messaging online (on the web or in the Mobile App), you can always call Credit Acceptance to update your communication preferences over the phone.

On the web (scroll down for Mobile App instructions):

1. Sign into the Customer Portal
2. Hover over the Profile area and click Profile from the drop-down navigation menu.
   Desktop view:
   
   Mobile view:
   
   

3. Click the Phone Preferences link next to the phone section
   Desktop view:
   
   Mobile view:
   
4. Un-check the box next to the phone number for which you wish to opt-out of text messaging.
5. Review and scroll to the end of the Phone Calls and Text Consent
   1. You are required to scroll through the entire consent or the Update Preferences button will remain grayed out, and you will be unable to click the button
       
6. Click Update Preferences
   
   Desktop view:
   
   Mobile view:
   

In the Mobile App:
a.    Sign into the Credit Acceptance Mobile App.
b.    Click the profile icon.

       

c.    Click the arrow under Account Settings for the desired account.

       

d.    Click the arrow next to Phone Preferences.

       

e.    Select the arrow next to the desired phone number.

       

f.    Click the desired phone preference option under Preferences, check the box after reviewing to agree to Phone, Text, and Email Terms and Conditions, and click Set My Contact Preference.
Note: You must scroll to the bottom of the Terms and Conditions in order to have the option to click the box and continue.
       
 

Note: You will have to use the new email address to log into the account after changing the login email in the Customer Portal.
On the web (scroll down for Mobile App instructions):

1. Sign into the Customer Portal
2. Hover over the Profile area and click Profile from the drop-down navigation menu.
   Desktop view:
   
   Mobile view:
   
   
3. Click the Pencil icon in the email section
   
4. Update your email address with a personal email address (not a work email address furnished by an employer)
5. Review the Terms and conditions
   1. Scrolling to the end of the Terms and Conditions is required before you can agree to the terms. Until you scroll to the end of the Terms, the Set Email Consent button will be grayed out and unable to be clicked
6. Select whether you would like to receive emails at your email address
7. Click Set Email Consent

In the Mobile App:

a. Sign into the Credit Acceptance Mobile App and click the Profile icon on the welcome screen.
    

b. Click the arrow next to Email.
    

c.  Enter the new login email address, re-enter to confirm, and click Next.
     
 

On the web (scroll down for Mobile App instructions):

1. Sign into the Customer Portal
2. Hover over the Profile area and click Profile from the drop-down navigation menu.
   Desktop view:
   
   Mobile view:
   
   

3. Click the Email Preferences link next to the email section
   Desktop view:
   
   Mobile view:
   

4. Un-Check the subscribe box next to the email types for which you wish to opt-out of receiving messages
5. Review and scroll to the end of the Email Terms and Conditions
   1. You are required to scroll to the end of the Terms and Conditions, or the Update Preferences button will remain grayed out
6. Click Update Preferences
   

In the Mobile App:
a. Sign into the Credit Acceptance Mobile App and click the Profile icon on the welcome screen.
    

b. Click Email Notifications.
    

c. Select Off for any category of email you do not wish to receive.
    

d. Check the box indicating you have read and agree to Credit Acceptance’s Email Terms and Conditions, and then click Update Preferences.
Note: You must scroll to the bottom of the Terms and Conditions in order to have the option to click the box and continue.
    

The Credit Acceptance Customer Portal will prompt you to update or confirm your contact information every 180 days. You may also be prompted to update your information if we are unable to reach you at your provided telephone number or mailing or physical address.

You will need to log into the Customer Portal on the web. Mailing or Physical Address cannot be updated in the Mobile App.

1. Hover over the Profile area and click Profile from the drop-down navigation menu.
   Desktop view:
   
   Mobile view:
   
   

2. Click the Edit icon next to the Mailing or Physical Address

3. Update the Mailing or Physical Address information and click Update Address

    Note: If you update your Mailing Address, the Portal will ask if you would like to use the same address for your Physical Address (and vice versa).

Note: Account documents are available in the Customer Portal on the web (not in the Mobile App) if you electronically signed documents at the time of origination. See letter (e) below for a list of available documents.

1. Sign into the customer portal
2. Click the View Account Documents link beneath the account information
    
3. View Documents as a single PDF that will be open through the preferred PDF application.
    
    
4. If the system is down, the View Account Documents link will not appear on the landing page.
   
   
    
5. The list of documents available are:
   • Retail Installment Contract
   • Contract Correction Document (if applicable)
   • Disclosure Form
   • Vehicle Service Contract (if applicable)
   • GAP Acceptance of Coverage (if applicable)
   • GAP Addendum (if applicable)
   • Buyer’s Disclosure - GPS SID (Cure States) (if applicable)
   • Buyer’s Disclosure - GPS SID (Non-Cure States) (if applicable)
   • New York GAP Waiver (if applicable)
   • Agreement to Arbitrate
   • E-sign Consent Form

You can view your Retail Installment Sales Contract in the Customer Portal on the web (not in the Mobile App).
a.    Sign in to the Customer Portal.
b.    Click the How was this determined? link under Initial Balance.
Desktop view:


Mobile view:
 

c.    Click the Retail Installment Sales Contract link.
Desktop view:


Mobile view:

a.    Log in to your Customer Portal account on the web (not in the Mobile App).
b.    Click the here link in the Customer Portal prompt requesting that you update your insurance information.
Note: You will need the reference ID listed in the prompt to access the insurance forms on the MyInsuranceInfo website that the link will bring you to. 
•    MyInsuranceInfo.com is a third-party website Credit Acceptance uses to collect insurance information from its customers.

Desktop view:


Mobile view:
 

c.    Click the Retail Installment Sales Contract link.

c.    Click either the Get Started button or the Enter Reference ID button on the MyInsuranceInfo landing page and complete any incomplete forms and/or fix any inaccurate information listed.

d.    Click the Submit button after all of the forms have been completed/inaccurate information has been corrected.

A message from Credit Acceptance that is delivered to your Customer Portal account on the web (not in the Mobile App)..

If you have a Customer Portal Account, then you will automatically receive Customer Portal messages in your account on the web (not in the Mobile App).

You might receive Guaranteed Funds Required Alerts, AutoPay Cancellation Confirmation, Late Fee
Notices, Settlement Offers, Paid in Full Payment Arrangements, Payoff Quotes, or Post-Redemption
Arrangements.

a.  Log in to your Customer Portal account on the web (not in the Mobile App).

b. Hover over the Profile area and click Messages from the drop-down navigation menu.
Desktop view:

Mobile view:

c.  Click the message beneath the Subject heading.
      Note: Unread messages are in bold.
 

d.  View the message.

e.  To get back to the previous screen, hit the Back button
Desktop view:

Mobile view:

If you have a message in the Customer Portal, when you log into your account on the web (not in the Mobile App) there will be a number next to the Messages link in the navigation menu that indicates there is a message (or multiple messages) available to view.

Please note: If you have consented to email communication, you will also receive an email notifying you
that you have a message in your Customer Portal account.

The email is a notification that there is a new message in your Customer Portal account on the web (not in the Mobile App).

As long as you have consented to email communication, you will always receive this email.

No. You will always receive messages in your Customer Portal account when applicable.

There is no way to respond to a Customer Portal messages; however, there may be instruction in the
message for who to contact if you are required to take action.

You cannot delete a Customer Portal message, but you can Archive the message on the web (not in the Mobile App) by:
a.  Clicking on the Archive Message button located in the message.

b.  Click the Back button to get back to the list of messages.

Archived Messages can be viewed by clicking on the Archived Messages button on the Messages page in your Customer Portal account on the web (not in the Mobile App).

Customer Portal messages, including read messages, will always be in the Customer Portal either on
the Messages page or in Archived Messages.

An Authorized Third Party is a person who you give access to your account to make payments and review your account information. The Third Party will not be able to change your information on the account.

Yes, if a customer authorizes a Third Party on the account and provides an email address for the Third Party, they can enroll in the Customer Portal to gain access to your account on the web and in the Credit Acceptance Mobile App. Details regarding the access granted are available below in the response What will an authorized Third Party have access to?

You can authorize or remove a Third Party in the Customer Portal on the web (not in the Mobile App).

1. From the Profile page of the Customer Portal, click “Add New” under the Third Party section

2. Enter the following information for the Third Party you are authorizing
   1. Can an authorized Third Party access the Customer Portal?li style="margin-top:6.0pt;margin-right:0in;margin-bottom:6.0pt;">First Name
   2. Last Name
   3. Email Address
   4. Street Address
   5. City
   6. State
   7. Zip Code

1. You are required to scroll to the end of the Terms and Conditions, or the Invite Third Party button will remain grayed out

3. Click Invite Third Party. The access granted is detailed in the response What will an authorized Third Party have access to in the Customer Portal? 
   
   
4. The authorized Third Party will now be displayed on the Profile screen

An authorized Third Party will be able to see your account information (account status, balance, etc.) and make payments on your account (one-time payments as well as AutoPay), on the web and in the Mobile App. A Third Party will also be able to update their own email and mailing address. They cannot see or make changes to customer contact information..

You can authorize or remove a Third Party in the Customer Portal on the web (not in the Mobile App).

1. Click the “Remove” icon from the Profile screen

2. Read the following screen describing what it means to remove an authorized Third Party.

3. Select Remove, or click Cancel if you decide not to remove the authorized Third Party

You can make payments and review account information on the web or in the Mobile App, but you will not be able to update account or customer information.

You can enroll on the web (not in the Mobile App) through either the:

1.  Link provided in the Authorized Third Party Invitation; or

2.  creditacceptance.com (only if you were already placed on the account by the Maker or Co-Maker).

1. Click the Not Enrolled? Sign up now link

2. Choose your role (Authorized Third Party)

 Desktop view:

 Mobile View:

3. Enter the customer’s Account Number and your Personal Email Address
4. Click Enroll

e.  Verify the account number, customer name, and email address, then click Next

f.  Enter a Password

g.  Review and accept the Terms of Use and the Terms and Conditions

• Scrolling to the end of the Terms of Use, and Terms and Conditions is required before the customer can agree to the terms. Until the customer scrolls to the end of the Terms, the I Agree and Accept and Create buttons will be grayed out and unable to be clicked

h.  Click I Agree to the Terms of Use, and click Accept & Create Account to the Terms and Conditions

• Clicking this will trigger a verification email to be sent to your email account. You will need to verify your email address before your next login.

i.  Wait for the auto-click functionality to advance past the Email Address Verification screen. If the screen pauses, you can click Continue to advance to the next screen.

Note: Once the validation is complete, the Create New Password screen will appear.

You will need to contact the customer on the account you are authorized on and have the invite re-sent. If you click on Forgot Email on the web or in the Mobile  App, you will receive a prompt to contact the Maker or Co-Maker.

If you have forgotten your Customer Portal password, you will have to create a new one in the Customer Portal, on the web or in the Mobile App. Follow the steps below to create a new password:
On the web (scroll down for Mobile App instructions):

1. Click the Password link, located under the Sign In Button, next to the Forgot Email link

2. Click the link for Third parties who forgot their password

3. Enter your (the Third Party’s) Email and follow the guidance from Step b in the I Forgot My Customer Portal Account Password section.

In the Mobile App, you will need to:
a.    Open the Mobile App and click the Forgot your password? link.

        

b.    Enter your email address and click Next.
       

c.    Retrieve the validation code sent to your registered email address, enter it in the field below and click Verify Code.
       


d.    Create a new password for your account and click Change Password.
       
 

You will need to contact the customer on the account you are authorized on and have the invite re-sent. 

When accessing your Customer Portal account on the web, you may be asked to secure your information with a verification step. Follow the process documented in the email verification step of the How Do I Create A Customer Portal Account? Section.

An error message will occur on the authorized Third-Party screen if the information entered is not recognized. Follow the prompt to verify the information and try again.

After seven failed Sign in attempts, your Customer Portal account on the web (not in the Mobile App) will be locked for ten minutes.

You can add an email on the web or in the Mobile App (scroll down for Mobile App instructions).
Note: You will need to use the new email address to log into your account after changing your email address in the Customer Portal.
On the web:

1. Sign into the Customer Portal
2. Hover over the Profile area and click Profile from the drop-down navigation menu.
   Desktop view:
   
   Mobile view:
   
   

3. Click the Pencil icon in the email section
   Desktop view:
   
   Mobile view:
   

4. Update your email address with a personal email address (not a work email address furnished by an employer).
5. Review the Terms and conditions
   1. Scrolling to the end of the Terms and Conditions is required before you can agree to the terms. Until you scroll to the end of the Terms, the Set Email Consent button will be grayed out and unable to be clicked
6. Select whether you would like to subscribe to emails at your email address
7. Click Set Email Consent

In the Mobile App:
     a. Sign into the Mobile App and click the Profile icon on the welcome screen.
     

     b. Click the arrow next to Email.
     

     c. Enter the new email address, re-enter to confirm, and click Next.
     

You can opt out of emails on the web or in the Mobile App.

(Note: A Third Party email address may be used for any of the following reasons: (a) to authenticate the Third Party portal access; (b) to send password reset emails; and, (c) to send AutoPay enrollment modification, and cancellation notifications. Unsubscribing from email notifications will not prevent the email address from being used for (a) or (b).)

On the web (scroll down for Mobile App instructions):

1. Sign into the Customer Portal
2. Hover over the Profile area and click Profile from the drop-down navigation menu.
   Desktop view:
   
   Mobile view:
   
   

3. Click the Email Preferences link next to the email section
   
4. Un-Check the subscribe box next to the email types you wish to opt-out of receiving
5. Review and scroll to the end of the Email Terms and Conditions
   1. Scrolling to the end of the Email Terms and Conditions is required before you can agree to the terms. Until you scroll to the end of the Terms, the Update Preferences button will be grayed out and unable to be clicked
6. Click Update Preferences

In the Mobile App:
       a. Sign into the Mobile App and click the Profile icon on the welcome screen.
        

       b. Click Email Notifications.
        

       c. Select Off for any category of email you do not wish to receive.
        

       d. Check the box indicating you have read and agree to Credit Acceptance’s Email Terms and Conditions, and then click Update Preferences.
       Note: You must scroll to the bottom of the Terms and Conditions in order to have the option to click the box and continue.
        

You can update your mailing address in the Customer Portal on the web (not in the Mobile App).

1. Hover over the Profile area and click Profile from the drop-down navigation menu.
   Desktop view:
   
   Mobile view:
   
   

2. Click the Edit icon next to the Mailing Address

3. Update the address information and click Update Address

Reach out to the customer who granted you access to the account to have them remove your access.

Contact the dealership where you purchased the vehicle in order to obtain the registration and/or plates. If additional assistance is required, please contact the Titles Department at 877-271-0509.

By contacting your new state’s motor vehicle department. If the motor vehicle department requires the original title and you do not already have the title, obtain a request form or letter on the motor vehicle department’s letterhead and send it to Credit Acceptance by fax or mail:

• Fax Number:         866-436-4890

• Mailing address:   

        Credit Acceptance Corporation

        Attn: Title Department

        25505 West 12 Mile Rd.

        Southfield, MI 48034

Once received, Credit Acceptance will process the request and send a permission letter and title documents as required by your state to your preferred motor vehicle office.

By submitting a written request that includes proof of the name change (i.e., marriage certificate, divorce decree, or court order) and the address for your preferred motor vehicle office. This information can be faxed to our Titles Department at 866-436-4890. Once received, we will process the request and send a permission letter and the required documents (including the title, if held by Credit Acceptance) to your preferred motor vehicle office. You will need to contact the motor vehicle office to complete the process.

If you reside in one of the following states: KY, MD, MI, MN, MO, MT, NY, or OK, you will need to contact your preferred motor vehicle department to obtain a duplicate title.

If Credit Acceptance sent you your title and it has been lost, Credit Acceptance can send you a notarized lien release document in order for you to apply for a duplicate title without Credit Acceptance’s lien. Please contact the Customer Service Department at 800-634-1506 regarding this request.

If Credit Acceptance holds your title, Credit Acceptance will provide a copy to you. Simply contact the Customer Service Department at 800-634-1506.

Note: Credit Acceptance does not hold your title in the following states: KY, MD, MI, MN, MO, MT, NY and OK.